Manager, Operations

Manager, Operations

Reports to: Associate Director, Operations

Womankind uses the multidimensionality of our Asian heritage to work alongside survivors of gender-based violence as they build a path to healing. We are working tirelessly to create a future where we Rise Above Violence and our communities can innovate towards collective well-being, restoration, and social justice.

The Operations Manager works to ensure the efficient and smooth running of all operations across six sites within the organization. These sites are spread out across NYC: 2 each in Brooklyn, Manhattan, and Queens. Operations is inclusive of vendor management, facilities management, and procurement of new services to better support the organization as a whole. This position also supervises a part-time Operations Associate and will support them in ensuring the overall functioning of the organization’s technology needs. The Operations Manager will have 3 Program Associates at each of the community offices and 2 Residential Managers at each of the emergency homes to provide additional onsite support in maintaining operations--these positions are all are supervised by Client Services program leads. The Operations Manager requires a person to have strong communication skills, be adept in prioritizing and managing multiple goals, is highly organized and has strong abilities in problem solving and strategic thinking.

Essential Functions:

Facilities Management (40%)

  • Ensure efficient running and management of 6 sites across Womankind according to our trauma-informed spaces guideline
  • Serve as project manager as needed for infrastructure projects such as the rollout of new processes and office relocations and/or expansions
  • Provide office management support at Womankind headquarters
  • Maintain and update vendor management chart that serves as a communication tool across all departments within the organization
  • Maintain ongoing relationships with vendors, including, but not limited to, negotiating contract terms and engaging in bi-annual review to increase cost savings
  • Keep up-to-date written inventory of office equipment and vendor contracts
  • Maintain an internal auditing system (written) of inspection and repair services across all sites
  • Negotiate leases, contracts, and construction for our sites
  • Manage regular communication with building management to address issues and ensure a positive working relationship
  • Create and conduct and annual internal audit on facilities operation ensuring optimal efficiencies are in place
  • Engage in communication with the Finance department to assess budgetary impact on procurement

IT Management (30%)

  • Supervise the Operations Associate and provide back-up support
  • Maintain and troubleshoot all cloud platforms
  • Set up and maintain Womankind in-office devices & equipment and remote devices
  • Create and continuously update guidelines for all online/cloud platforms
  • Monitor IT tickets and ensure timely response by Operations Associate
  • Support in the management of the server
  • Oversee and manage an annual cybersecurity assessment
  • Strengthen and implement cyber-security policies across various departments

Operational Management (30%)

  • Strengthen and implement organization operational standards, procedures, and policies (this includes policies in the areas of facilities operations and management, health and safety, security, cybersecurity, fire protection and emergency preparedness
  • Maintain and oversee organizations operations and IT ticketing system
  • Provide oversight of all in-kind donations including development of systems for tracking, storage, and delivery of in-kind donations across all sites within the organization
  • Work with Operations Associate Director to develop and manage the organizations operational budget in conjunction with the organization and site needs
  • Coordinate mail and shipping across the organization
  • Oversee the condition and maintenance of office equipment, including the working status of telephones, copier, mail machine, fax machine, etc.
  • Research, evaluate, and make recommendations of organizational tech needs, office supplies, and facility needs and implement upgrades
  • Using internal procurement policies, negotiate the purchases of office supplies, furniture, office equipment, etc.
  • Develop and conduct operations onboarding orientation for new staff and offboarding of exiting staff
  • Develop and maintain a documented system across all sites that ensures an active inventory, purchasing, restocking of supplies
  • Other duties assigned by CPO/CEO


  • Highly organized, able to manage multiple projects at a time and follow-through on assignments
  • Strategic thinker
  • 2-4 years of operational and/or facilities management
  • Project management experience
  • Experience supervising staff preferred
  • Ability to travel to multiple sites across New York City
  • Strong and effective verbal, listening and written communication skills
  • Ability to work independently and manage multiple tasks and projects while meeting deadline
  • Ability to work collaboratively with other staff members
  • Able to work with diverse populations and within a team structure
  • Ability to develop and maintain effective working relationships with vendors
  • Proficient computer and IT skills
  • Proficiency with Microsoft 365 administrator and user platforms, Windows 10/11 proficiency
  • Proficiency with iOS and Android system
  • Working knowledge of network management
  • Must be able to lift and/or move up to 40 pounds
  • Ability to be self-directing and highly motivated

Compensation Package:

Womankind offers a competitive and outstanding compensation package. Annual salary range for this position is between $70,000 and $75,000 based on the candidate’s experience, skill set, education, and other criteria. Top benefits include health/dental/vision/FSA plans, generous paid time off, holidays, 403(B) retirement plan, commuter transit program, and much more. Womankind currently is operating in a hybrid model. Operations staff are asked to be in the office 3 days a week and work from home 2 days. During the onboarding period, new staff will be asked to work in office for roughly 4-6 weeks, depending on position.

How to Apply:

Submit resume and cover letter to Please include your name and the position you are applying for in the subject line. No phone calls, please.

Womankind is an Equal Employment Opportunity Employer.