Manager, Residential Programs

Reports to: Associate Director, Helpline and Residential Programs

Womankind uses the multidimensionality of our Asian heritage to work alongside survivors of gender-based violence as they build a path to healing. We are working tirelessly to create a future where we Rise Above Violence and our communities can innovate towards collective well-being, restoration, and social justice.

Survivors of domestic and sexual violence can find refuge, recovery, and renewal at Womankind’s two emergency residences. We strive to offer support and assistance in accessing services and resources. Our goal is to provide support and guidance to survivors so that they can live their lives free of abuse. We believe this is achieved when they can gain harmony in their lives and a sense of belonging to a community. Through these gains, individuals can recover from trauma and pursue independent lives.

The Residential Programs at Womankind are unique in that:

  • We utilize a survivor-centered, trauma-informed, culturally congruent, and evidence-informed model of practice called MAP (Moving Ahead Positively). Survivors can transcend trauma through assistance in regaining trust and hope, which predominantly occurs via the power of relationships.
  • Holistic wellness is another crucial component that is explored within residential services as trauma impacts the body, mind and spirit as much as it impacts life circumstances. Through voluntary group and individual wellness practices including acupuncture, trauma-sensitive yoga, Qi Gong exercises, and meditation, survivors have an opportunity to engage in a reconnection of the body, mind and spirit.
  • We also seek to support the development of a community of support for processing and understanding the individual impact of trauma. In integrating our services throughout our various community-based programming, more avenues of assistance and support are offered to a survivor who can now pick and choose options of service provision that best meet their respective needs. For example, children and youth can participate in therapeutic art-based programs. Housing, employment and legal immigration services are also available.
  • While Womankind serves mostly women and children, we take pride in providing services to survivors of various gender identities.

The Manager’s primary responsibility is to provide oversight to the programming and facility operations in accordance with Womankind policies, procedures and guidelines, and applicable city and state regulations. The responsibilities will include providing direct supervision to Resident Advocates, Residential Supporters as well as on-call and maintenance staff. In addition, this candidate will support the healthy functioning of all the agency programs by ensuring that advocates provide high-quality services via caseload monitoring, training, maintaining accountability, and meeting contractual requirements.

The Manager will also coordinate or supervise special projects such as coordinating with other project partners or conducting cross trainings. The candidate will work to generate referrals and potential partnerships for the community office via participation in outreach and community education events.

Essential Functions:

  • Provide oversight to the counseling services and facility operations within the residential program
  • Provide individual and/or group supervision to the residential staff members including the Residential Advocates, Residential Supporters, maintenance personnel, and interns
  • Engage in ongoing assessment of staff training needs and case conference and supervision structure
  • Work in conjunction with another Residential Manager and Administrative team to engage in strategic planning and program enhancement to ensure that Residential programs as a whole are trauma-informed and holistic in scope
  • Monitor and convey program issues, needs, and trends to the Associate Director/Director of Residential Programs and collaborate on appropriate responses
  • Implement strategies and structure that address vicarious trauma, vicarious resilience and self-care among staff
  • Work in collaboration with peers in Non-Residential programs to support streamlined programming across all of client services programming
  • Represent Womankind in outreach/community education events
  • Be available evening and late night hours for crises or emergencies
  • Other duties as assigned by the CPO/CEO


  • Master’s Degree in social work, psychology, or related human services field
  • SIFI Certification a plus
  • Deep commitment to the mission of the organization
  • One to two years of supervisory experience in working with domestic violence, human trafficking, crisis response, and/or Asian communities
  • Strategic thinking, skills in program planning and evaluation
  • Great communication skills – written and verbal, to individuals and small groups
  • Comfort and familiarity with computers, e-mail, and word processing
  • Cultural competency a must
  • Ability to speak an Asian language preferred

Compensation Package:

Womankind offers a competitive and outstanding compensation package. Salary will be commensurate with experience, skill set, education, and other criteria. Annual salary range for this position is between $75,000.00 and $80,000.00. Top benefits include health/dental/vision/FSA plans, generous paid time off, holidays, 403(B) retirement plan, commuter transit program, and much more.

How to Apply:

Email resume and cover letter to: Please include your name and position you are applying for in the subject. No calls, please.

Womankind is an Equal Opportunity Employer.