Helpline Advocate
Reports to: Manager, Helpline
Womankind uses the multidimensionality of our Asian heritage to work alongside survivors of gender-based violence as they build a path to healing. We are working tirelessly to create a future where we Rise Above Violence and our communities can innovate towards collective well-being, restoration, and social justice.
Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained Helpline Advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.
Helpline Advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, and record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by the Helpline Specialist, Helpline Manager or Residential Program Associate Director.
Essential Functions:
- Provide crisis counseling to survivors via calls, chat/text
- Answer helpline calls, helpline chat/text if there is a down time for calls
- Provide appropriate emergency shelter, housing, legal, medical or other referrals, educational information and guidance to the survivors
- Conduct residential screening over the phone
- Log calls into agency’s database
- Report child abuse or suicidal or homicidal responses to the appropriate authorities, if needed
- Check language group voicemail and follow up accordingly
- Organize files and Helpline folder, send out emails, make phone calls or complete any administrative tasks assigned by the Helpline Manager or Helpline Specialist
- Assist residential houses with coverage (occasionally)
- Provide training to new staff/volunteers
Work Schedule and Location:
- Monday – Friday, 10:00 am – 6:00 pm, 40 hours per work week
- Main office in-person & partially remote
Qualifications:
- Bachelor’s Degree required
- Basic understanding of domestic violence, human trafficking, and sexual violence
- Experience working in social service field preferred
- Crisis counseling, crisis management experience preferred
- Direct client service experience preferred
Compensation Package:
Womankind offers a competitive and outstanding compensation package. Annual salary range for this position is between $48,000 and $50,000 based on the candidate’s experience, skill set, education, and other criteria. Top benefits include health/dental/vision/FSA plans, generous paid time off, holidays, 403(B) retirement plan, commuter transit program, and much more.
How to Apply:
Submit resume and cover letter to careers@iamwk.org. Please include your name and “Helpline Advocate” in the subject line. No phone calls, please.
Womankind is an Equal Employment Opportunity Employer.
