Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge, recovery, and renewal.
Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained helpline advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.
Helpline advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by Helpline specialist, Helpline manger or residential program director.
HAs are expected to work 20-22 hours per week. The minimum requirement is 4-hour shifts per day, any time between 9 AM – 7 PM. Flexibility is required, as shifts may vary based on program and coverage needs. Helpline work is conducted at Womankind headquarters located at 32 Broadway, 10th floor in Manhattan, and our 2 confidential emergency residences. This is an hourly paid position.