Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. Since 1982, we have been bringing critical resources and deep cultural competency to help survivors of all ages find refuge, recovery, and renewal from domestic violence, human trafficking, and sexual violence. Through our programs, we offer access to a safe place to live, counseling, legal assistance, wellness activities, and so much more. Womankind is an expert in serving Asian communities, yet our services are valuable and available to all. Whether in our services or in our increasing advocacy and policy work, Womankind first centers the survivor by uplifting them to control their own lives and narratives.
Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained Helpline Advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.
Helpline Advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by the Helpline Specialist, Helpline Manager or Residential Programs Director.
HAs are expected to work 20-22 hours per week. The minimum requirement is 4-hour shifts per day, any time between 9 AM – 7 PM. Flexibility is required, as shifts may vary based on program and coverage needs. Helpline work is conducted at Womankind headquarters located at 32 Broadway, 10th floor in Manhattan, and our 2 confidential emergency residences. This is an hourly paid position.
Womankind offers a competitive and outstanding compensation package. Salary will be commensurate with experience.
How to Apply:
Please email resume and cover letter along with your salary expectations to firstname.lastname@example.org. Please include your name and “Helpline Advocate (Asian Language-Speaking, Part-Time)” in the subject.
Womankind is an Equal Employment Opportunity Employer.