Asian Language-Speaking Helpline Advocate (Part Time)

Reports to: Manager, Helpline

Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge, recovery, and renewal.

Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained helpline advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.

Helpline advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by Helpline specialist, Helpline manger or residential program director.

HAs are expected to work 20-22 hours per week. The minimum requirement is 4-hour shifts per day, any time between 9 AM – 7 PM. Flexibility is required, as shifts may vary based on program and coverage needs. Helpline work is conducted at Womankind headquarters located at 32 Broadway, 10th floor in Manhattan, and our 2 confidential emergency residences. This is an hourly paid position.

Primary Responsibilities:

  • Answer helpline calls, helpline chat/text if there is a down time for calls
  • Provide crisis counseling to survivors via calls, chat/text
  • Provide appropriate emergency shelter, housing, legal, medical or other referrals, educational information and guidance to the survivors
  • Conduct residential screening over the phone
  • Log calls into agency’s database
  • Report child abuse or suicidal or homicidal responses to the appropriate authorities, if needed
  • Organize files and Helpline folder, send out emails, make phone calls or complete any administrative tasks assigned by Helpline staff.
  • Assisting residential house with coverage (occasionally)
  • This position may require some weekend shifts

Qualifications:

  • Bachelor preferred
  • Basic understanding of domestic violence, human trafficking, and sexual violence
  • Experience working in social service field preferred
  • Customer service or direct client service experience preferred
  • Comfortable using MS Word, MS Excel, and the internet for email and searches
  • Must be fluent in English
  • Must have good active listening skills
  • Proficient in speaking an Asian/South Asian language required

How to apply:

Email resume and cover letter to: hr@iamwk.org. Please include your name and the position you are applying for in the subject line. Womankind is an Equal Opportunity Employer.