Helpline Advocate (Asian Language-Speaking, Part-Time)

Reports to: Manager, Helpline

Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge, recovery, and renewal.

Calling the 24/7 multilingual helpline opens the door to all the services of Womankind. Highly trained Helpline Advocates (HA) are the first responders of these calls. They provide emotional support and provide crisis counseling and help develop a basic safety plan to use if callers are not yet ready to seek help. They give information about Womankind’s residential programs and basic legal procedures such as filing for police reports and obtaining orders of protection. They also answer general questions about domestic violence, human trafficking, sexual violence, later in life abuse, and child abuse.

Helpline Advocates are expected to respond to chat or text, answer calls, provide assistance to survivors, record the interactions into Womankind’s database. HAs are also responsible for some administrative work, as directed by the Helpline Specialist, Helpline Manager or Residential Programs Director.

HAs are expected to work 20-22 hours per week. The minimum requirement is 4-hour shifts per day, any time between 9 AM – 7 PM. Flexibility is required, as shifts may vary based on program and coverage needs. Helpline work is conducted at Womankind headquarters located at 32 Broadway, 10th floor in Manhattan, and our 2 confidential emergency residences. This is an hourly paid position.

Primary Responsibilities:

  • Answer helpline calls, helpline chat/text if there is a down time for calls
  • Provide crisis counseling to survivors via calls, chat/text
  • Provide appropriate emergency shelter, housing, legal, medical or other referrals, educational information and guidance to the survivors
  • Conduct residential screening over the phone
  • Log calls into agency’s database
  • Report child abuse or suicidal or homicidal responses to the appropriate authorities, if needed
  • Organize files and Helpline folder, send out emails, make phone calls or complete any administrative tasks assigned by Helpline staff
  • Assisting residential house with coverage (occasionally)
  • This position may require some weekend shifts

Qualifications:

  • Proficiency in speaking an Asian language required
  • Bachelor’s Degree preferred
  • Basic understanding of domestic violence, human trafficking, and sexual violence
  • Experience working in social service field preferred
  • Customer service or direct client service experience preferred
  • Comfortable using MS Word, MS Excel, and the internet for email and searches
  • Must be fluent in English
  • Must have good active listening skills

Compensation Package:

Womankind offers a competitive and outstanding compensation package. Salary will be commensurate with experience.

How to Apply:

Please email resume and cover letter along with your salary expectations to careers@iamwk.org. Please include your name and “Helpline Advocate (Asian Language-Speaking, Part-Time)” in the subject.

Womankind is an Equal Employment Opportunity Employer.