Manager, Residential Programs

Reports to: Associate Director, Residential Programs

Womankind works with survivors of gender-based violence to rise above trauma and build a path to healing. We bring critical resources and deep cultural competency to help Asian communities find refuge, recovery, and renewal. We serve survivors of domestic violence, human trafficking, and sexual violence of all ages. We provide innovative healing services and assistance to individuals and families.

Survivors of domestic and sexual violence can find refuge, recovery and renewal at Womankind’s two emergency residences. We strive to offer support and assistance in accessing services and resources. Depending on circumstance, survivors have access to a robust set of services including a safe place to live, assistance with housing, employment, English language training, legal immigration assistance, financial empowerment, and so much more. Our goal is to provide support and guidance to survivors so that they can navigate their healing journey in a more holistic way accounting for overall wellbeing. We believe this is achieved when they can gain harmony in their lives and a sense of belonging to a community. Through these gains, individuals can recover from trauma and pursue independent lives.

The residential programs at Womankind are unique in that:

  • We utilize a survivor-centered, trauma-informed, culturally congruent, and evidence-based model of practice. MAP (Moving Ahead Positively), our model of practice, fosters recovery from trauma through assisting the survivor regain trust and hope through the relationship with staff; through participating in a community of survivors; and by voluntarily utilizing Asian wellness practices such as acupuncture, trauma-sensitive yoga, Qi Gong exercises, and meditation.
  • We integrate our residential services with our non-residential, community-based programming. For example, children and youth can participate in therapeutic programs. Housing, employment and legal immigration services are available.
  • We offer a transitional housing program, which on a time-limited basis, subsidizes rental of permanent dwelling for a number of survivors and their children, to those who meet the requirements.
  • While Womankind serves mostly women and children of all ages, we take pride in providing services to survivors of various gender identities.
  • We also serve survivors across the life span, recognizing that abuse can happen at any age and require support that is age appropriate.

The Manager’s primary responsibility is to provide oversight to the programming and facility operations in accordance with Womankind policies, procedures and guidelines, and applicable city and state regulations. The responsibilities will include providing direct supervision to Resident Advocates, Residential Supporters as well as on-call and maintenance staff. In addition, this candidate will support the healthy functioning of all the agency programs by ensuring that advocates provide high-quality services via caseload monitoring, training, maintaining accountability, and meeting contractual requirements.

The Manager will also coordinate or supervise special projects such as coordinating with other project partners or conducting cross trainings. The candidate will work to generate referrals and potential partnerships for the community office via participation in outreach and community education events.

Primary Responsibilities:

  • Provide oversight to the counseling services and facility operations within the residential program
  • Provide individual and/or group supervision to the residential staff members including the Residential Advocates, Residential Supporters, maintenance personnel, and interns
  • Engage in ongoing assessment of staff training needs and case conference and supervision structure
  • Work in conjunction with another Residential Manager and Administrative team to engage in strategic planning and program enhancement to ensure that Residential programs as a whole are trauma-informed and holistic in scope
  • Monitor and convey program issues, needs, and trends to the Associate Director/Director of Residential Programs and collaborate on appropriate responses
  • Implement strategies and structure that address vicarious trauma, vicarious resilience and self-care among staff
  • Work in collaboration with peers in Non-Residential programs to support streamlined programming across all of client services programming
  • Represent Womankind in outreach/community education events
  • Be available evening and late night hours for crises or emergencies
  • Other duties as assigned by the CPO/CEO

Qualifications:

  • Master’s Degree in social work, psychology, or related human services field
  • SIFI Certification a plus
  • One to two years of supervisory experience in working with domestic violence, human trafficking, crisis response, and/or the Asian communities
  • Strategic thinking, skills in program planning and evaluation
  • Great communication skills – written and verbal, to individuals and small groups
  • Comfort and familiarity with computers, e-mail, and word processing
  • Cultural competency a must
  • Ability to speak an Asian language preferred
  • Deep commitment to the mission of the organization

How to Apply:

Email resume and cover letter to hr@iamwk.org. Please include your name and position you are applying for in the subject line. Womankind is an Equal Opportunity Employer.